Nota Simple - Terms & Conditions

1. General Information

Company Name: Nexora Data S.L.
Tax ID: B-22469944
Address: Carrer Galileo Galilei, 2, Edifici U, Local 10, 07121 Palma
Email: contacto@registrogestion.es

Nexora Data S.L. is a company specialized in intermediation services for obtaining registry documents from the Spanish Property Registry.

2. Object and Scope of Application

These terms and conditions regulate the use of services offered by Nexora Data S.L. through its web platform, including:

Obtaining informative Nota Simple
Property Registry search by person
Issuance of Property Location Notes
Property Registry information consultation

3. Nature of Service

Important Notice

RegistroPortal S.L. is a private company that acts as an authorized professional intermediary. We are NOT an official State agency nor do we depend on the College of Property Registrars.

Service Characteristics

The essential characteristics of the services offered through the Website are detailed in the descriptive sheet that accompanies each service. In all cases, the client contracts NEXORA DATA SL for the provision of professional services of legal advice, management and processing of procedures on their behalf. The object of the contract is the provision of legal services performed by NEXORA DATA SL professionals (lawyers, administrative managers and other qualified professionals). Registrogestion.es will process the client's request before the corresponding public registries. registrogestion.es will carry out these procedures in the client's interest. When requesting the services, the client expressly declares that they have a legitimate interest in obtaining the requested information or documentation and that they have, where applicable, the necessary authorizations to request it. In the procedures carried out before the Property Registry, registrogestion.es will indicate that the reason for requesting the documentation or information is "legal research of the property, its ownership or its limitations". If the client has another legitimate interest, they must expressly indicate it in the registrogestion.es form. The client authorizes registrogestion.es, when technically possible, to process the information contained in the documents managed on their behalf and convert such information to text format so that it can be accessible through online applications (SaaS). Public authorities may request additional documentation if they so require. In such case, we will request such documentation from the client. These requirements may depend on circumstances beyond our control. As managers, we will forward these requests to the client, who undertakes to send us the additional documentation necessary to complete their file within the established period. If the required information is not provided, the request will expire due to non-compliance with the client's obligations. In such situation, the processing will be cancelled without any right to refund, since there is no error, omission or responsibility attributable to our company.
Language used for contract formalization
The contract may be formalized in Spanish language.

Our services consist of professional processing of registry document requests before the corresponding Property Registries, streamlining the process for our clients.

4. Service Conditions

1. Order Processing and Cancellation Policy

From the moment the registration and order are validated at registrogestion.es, the User expressly authorizes and entrusts NEXORA DATA SL with the initiation of the relevant administrative procedures. In order to guarantee delivery deadlines, file processing begins immediately. Therefore, any cancellation request that occurs once the procedure has started will result in the retention of fixed management fees of €9.15. The client accepts that registrogestion.es retains this amount to cover the operating costs incurred, regardless of whether the final result of the management is positive or negative (denied note). This retention will also apply in case of file blockage due to lack of information provided by the client (incomplete owner identity, erroneous registry data, etc.).

2. Shipping and Processing Deadlines

All documentation is delivered exclusively electronically to the email address provided by the client. Deadlines are established as follows:

Nota Simple: Less than 24 hours (standard service) or less than 2 hours (urgent service)
Property Registry: Less than 48 hours
Location Note: Less than 72 hours

Urgent Service Specifications: For urgent orders, registrogestion.es commits to completing the internal processing in less than 4 business hours. This internal processing time is guaranteed during the time slot between 08:00 and 17:00, Monday to Friday.
However, the final issuance and delivery of the document depends exclusively on the opening hours of the Property Registries (which remain closed in the afternoons, weekends, and holidays). If an urgent order is placed outside these hours (or during the weekend), it will be placed at the top of the list to be processed first thing the next business day. Note: The urgent service will automatically convert to standard or be cancelled if the Registry requires additional information or error corrections that block the issuance.

3. Guarantees and Right of Withdrawal

Refund of urgent supplement: If the 24-hour deadline for an urgent request is not met (except for external causes attributable to the Registry), the client will be refunded the surcharge paid for this service.

Partial or total refund:

If the request has not yet been sent to the Registry: Full refund is possible (minus cancellation fees if internal processing has already begun).
If the request has already been paid to the Registry: Only NEXORA DATA SL fees may be subject to partial refund, as official fees or registry tariffs are not recoverable.

Legal exclusion of the right of withdrawal: In accordance with Article 103 of Royal Legislative Decree 1/2007 (General Law for the Defense of Consumers and Users), the right of withdrawal will not apply to the following contracts:

Service provision: Once the service has been completely executed, when execution has begun, with prior express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been completely executed by registrogestion.es, they will have lost their right of withdrawal.
Customized goods: The supply of goods made according to the specifications of the consumer and user or clearly customized.
Digital content: The supply of digital content that is not provided on a material medium when execution has begun with the prior express consent of the consumer and user with their knowledge that they consequently lose their right of withdrawal.

5. Client Obligations

The client commits to:

Provide truthful and accurate information in their requests
Provide all necessary data for processing
Make the corresponding payment according to established conditions
Use obtained documents in accordance with current law
Not reproduce, distribute or commercialize services without authorization

6. Limitations and Exclusions

Nexora Data S.L. is not responsible for:

The accuracy or completeness of data contained in official documents
Delays caused by official agencies
The impossibility of obtaining documents for reasons beyond our control
Improper use that the client may make of obtained documents

7. Data Protection

Personal data processing is governed by our Privacy Policy, complying with the General Data Protection Regulation (GDPR) and the Organic Data Protection Law.

8. Modifications

RegistroPortal S.L. reserves the right to modify these terms and conditions at any time. Modifications will be effective from their publication on the website. It is recommended to periodically review these terms.

9. Applicable Legislation

These terms and conditions are governed by Spanish legislation. For any controversy, the parties submit to the courts and tribunals of Madrid, Spain.